Update: Coldstones Review

I sent Coldstones Corporate an email about that ill-mannered supervisor. Here is my official review and a response from the franchisee:

Just saw your comments and agree with you completely. Very surprised with Katie's reply and will discuss this with her. Thanks for your comments.

Fason Purnell
Franchisee


Customer Comments:

I'd like to express how this specific visit really upset me. I LOVE COLDSTONES ice cream and normally go to the OLNEY, MD location. Their customer service is excellent! During this visit, however, I gathered that it would be the last time I would ever go to this Germantown location. My sister-in-law and I bought a birthday cake & some cupcakes. I asked the cashier if candles usually come with the cake. The supervisor at the time, Katie, asked ''Well, when you go to Giant, don't you have to pay for candles?'' I thought this was very inappropriate and unnecessary because not only did she NOT answer my question, her remark was very offensive to me. I told her that she didn't have to be like that with her customers. I imagine with the economy the way it is, Coldstones or any other store would upgrade their customer service to retain their customers.

Needless to say, this visit convinced me to NEVER go back to that location EVER again! Your customers should not be subjected to that kind of behavior.